Training Programs

Communicating for Success

“Communicating for Success” teaches verbal and written communication techniques to use in a variety of workplace situations.  Participants will learn the four major pillars of effective communication.  They will master the art of face-to-face, phone, and e-mail communication.

Participants will also practice  techniques to effectively convey information and identify their own communication strengths and weaknesses.  

Available in Spanish

Topics Covered:

• Knowing Your Audience
• Determining the Most Effective Way to Communicate (Face-to-Face vs. Phone vs. e-mail)
• Giving and Receiving Feedback
• Business Writing Tips (Including e-mail)
• Active Listening Skills
• Selling Your Ideas
• 4 Pillars (Right People, Right Time, Right Message, Right and Delivery Method)
• Link Between Communication and Internal Service

Length

Varies Based on Client Need

Audience

Managers and Employees

Methodology

Group Discussions, Exercises, Lecturettes, Self-Assessment, and Case Studies

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