Training Programs

Cross-Cultural Communication

In today’s increasingly diverse workplaces, progressive organizations recognize the need for staff to communicate with  customers and employees who originate from diverse cultures.  “Cross-Cultural Communication”  teaches verbal communication techniques to use in a variety of workplace settings. 

The program reinforces the need to demonstrate respect for cultural differences.  Participants will also practice conveying information and identifying their cross-cultural communication strengths and areas for development.   

 

Available in Spanish

Topics Covered:

  • Determining Most Effective Way to Communicate (Face-to-Face vs. Phone vs. e-mail)
  • Non-Verbal Behavior and Use of Silence
  • Demonstrating Empathy
  • Minimizing Misunderstandings
  • Active Listening Skills
  • Respectful Communication
  • Degree of Directness
  • Use of Language (including avoiding idioms and slang)  
  • Cultural Self-Awareness Spectrum
  • Unconscious Bias
  • Recognizing Stereotypes
  • Intent/Behavior/Impact Model
  • Link Between Communication and Customer Service
 

Length

Varies Based on Client Need

Audience

Managers and Employees

Methodology

Group Discussions, Exercises, Lecturettes, Self-Assessment, Case Studies and Workbook

 

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