Training Programs

Working as a High Performance Team

More than ever today, it is critical that an organization’s employees work as a team in order to meet customer’s needs.  Communication, internal customer service, and adapting to change are three of the hallmarks of being team-oriented.

"Working as a High Performance Team" emphasizes how teamwork often results in achievement of a department’s goals.  The workshop provides best practices from organizations such as Disney, Southwest Airlines and Nordstrom’s.  Participants also engage in a structure building exercise which demonstrates the power of working as a team.  In addition, the class brainstorms how the organization can enhance its ability to work as a cohesive team.

Topics Covered:

• Traits  of Effective Work Teams
• Maxwell's Characteristics of Team Players
• The Link between Teamwork and Service to External Customers
• Internal Customer Service
• Adapting to Change
• Dealing with Conflict
• Problem Solving Model

Length

Varies Based on Client Need

Audience

Employees

Methodology

Group Discussions, Exercises, Lecturettes, Case Studies and Workbook

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